Lifecycle Telehealth BV is committed to transparency, accountability, and user trust. This page explains how to raise concerns, complaints, or support requests and ensures they are handled by the appropriate party.

1. Platform support (Lifecycle Telehealth)

Contact Lifecycle Telehealth for issues related to:

• Platform access or functionality
• Account management or subscriptions
• Technical issues or errors
• Billing or payment questions
• Privacy, data protection, or security concerns

2. Clinical complaints (healthcare services)

Lifecycle Telehealth does not provide medical care or clinical services.

If your concern relates to:

• Medical advice
• Diagnosis or treatment
• Prescriptions
• Clinical outcomes
• Professional conduct of a healthcare professional

You must contact the healthcare professional or organisation that provided the service directly.

Healthcare professionals using the Platform operate independently and are responsible for their own clinical services, professional standards, and complaint procedures.

3. Emergency situations

The Platform is not intended for medical emergencies.

If you believe you are experiencing a medical emergency, contact your local emergency number immediately.

4. Data protection complaints

If you believe your personal data has been processed unlawfully:

• Contact us first at privacy@lifecycletelehealth.io
• We will investigate and respond as required by law
• You also have the right to lodge a complaint with your local data-protection authority.

5. Misuse, abuse, or safety concerns

To report:

• Abuse or harassment
• Fraud or impersonation
• Misuse of the Platform

6. Accessibility support

Lifecycle Telehealth aims to meet WCAG 2.1 AA accessibility standards.

If you experience accessibility barriers, please contact us at:

7. Changes to this page

We may update this page from time to time. The current version will always be available on the Platform.